Privacy Policy

This Privacy Policy describes how Dion's Pizzeria ("Dion's," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at dionspizzeria.click, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. By using our website or services, you acknowledge that you have read and understood the practices described herein.

We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

1. Who We Are

Dion's Pizzeria is a food service business operating in the United States. We provide pizza and related food products through our physical location(s) and online ordering platform. Our contact details are as follows:

For all privacy-related inquiries, requests, or concerns, please contact us using the details provided above or as further described in Section 13 of this policy.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we may collect include:

2.1 Personal Identification Information

When you place an order, create an account, sign up for our newsletter, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing and delivery address (street address, city, state, ZIP code)
• Account username and password (stored in encrypted form)
• Payment information (credit/debit card details processed through secure third-party payment processors — we do not store full card numbers)
• Order history and preferences
• Date of birth (where provided for age verification or promotional purposes)

2.2 Usage Data and Website Interaction Data

When you browse our website, we automatically collect certain technical information, including:

• IP address and approximate geographic location derived therefrom
• Browser type and version
• Pages viewed and time spent on each page
• Links clicked and navigation paths
• Referring website or URL
• Date and time stamps of your visits
• Search queries entered on our website
• Items viewed, added to cart, or purchased

2.3 Device Information

We may collect information about the device you use to access our website, including:

• Device type (desktop, mobile, tablet)
• Operating system and version
• Unique device identifiers
• Mobile network information
• Screen resolution and display settings

2.4 Cookie and Tracking Technology Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior. Please refer to Section 9 of this policy for detailed information about our use of cookies and your options regarding them.

2.5 Communications Data

If you contact us via email, our website contact form, phone, or through social media, we may retain records of your communications, including:

• The content of your messages
• Your contact details as provided
• Records of any complaints or feedback submitted
• Customer service interaction logs

2.6 Marketing and Preference Data

If you opt in to receive marketing communications from us, we collect data about your marketing preferences, including which emails you open, links you click, and your responses to promotional offers.

2.7 Information Collected from Third Parties

We may receive information about you from third-party sources, such as:

• Social media platforms (if you interact with our social media presence or log in using social credentials)
• Third-party delivery platforms or ordering aggregators
• Analytics providers
• Payment processors confirming transaction status

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including delivery or pickup
• Creating and managing your account
• Processing payments and preventing fraudulent transactions
• Sending order confirmations, receipts, and delivery updates
• Responding to your customer service inquiries and complaints
• Managing loyalty programs or reward points

3.2 Website Operation and Improvement

• Ensuring the proper technical functioning of our website
• Diagnosing and fixing technical errors or issues
• Improving the layout, content, and usability of our website
• Developing new features and menu offerings based on usage patterns

3.3 Analytics and Business Intelligence

• Analyzing website traffic, user behavior, and ordering patterns
• Understanding customer demographics and preferences
• Measuring the effectiveness of marketing campaigns
• Conducting market research and business performance analysis

3.4 Marketing and Promotional Communications

With your prior consent where required by law, or on the basis of legitimate interest where permitted, we may use your information to:

• Send promotional emails, special offers, and newsletters
• Deliver targeted advertising based on your interests and ordering history
• Notify you of new menu items, seasonal promotions, and events
• Conduct surveys and gather customer feedback

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected].

3.5 Legal and Compliance Purposes

• Complying with applicable laws, regulations, and legal obligations
• Responding to lawful requests from government authorities or law enforcement
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of our business, employees, and customers
• Detecting, investigating, and preventing fraudulent or unlawful activities

4. Legal Basis for Processing Your Information

As a business operating in the United States, we process your personal information on the following lawful grounds:

4.1 Contractual Necessity

Processing your personal data is necessary to perform our contract with you — specifically, to accept and fulfill your food orders, process payments, and deliver your order to your specified location.

4.2 Compliance with Legal Obligations

We are required to process certain personal data to comply with applicable laws, including tax reporting obligations, food safety recordkeeping requirements, and responses to lawful government requests.

4.3 Legitimate Business Interests

We may process your personal data based on our legitimate interests in operating, improving, and promoting our food service business, provided such interests are not overridden by your privacy rights. These interests include fraud prevention, website security, business analytics, and direct marketing to existing customers.

4.4 Consent

Where we rely on your consent to process your personal information (such as for marketing emails or optional cookies), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to such withdrawal.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party vendors and service providers who assist us in operating our business. These providers are contractually obligated to protect your information and may only use it for the specific purposes for which it was disclosed. They include:

• Payment Processors: Companies that securely process credit card and other payment transactions (e.g., Stripe, Square, or similar providers)
• Delivery Service Providers: Third-party delivery platforms or courier services used to fulfill your orders
• Website Hosting Providers: Companies that host and maintain our website and technology infrastructure
• Email Service Providers: Platforms used to send transactional and marketing emails
• Analytics Providers: Services such as Google Analytics that help us understand website traffic and user behavior
• Customer Support Tools: Software platforms used to manage customer inquiries and support tickets
• Marketing and Advertising Platforms: Third-party platforms used for digital advertising, remarketing, and promotional campaigns

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, or valid governmental request
• Respond to a subpoena, search warrant, or other lawful legal process
• Protect against imminent harm to the safety of any person
• Prevent, detect, or investigate fraud, security breaches, or criminal activity
• Enforce our Terms of Service or other legally binding agreements

5.3 Business Transfers

In the event that Dion's Pizzeria undergoes a merger, acquisition, sale of assets, restructuring, or similar business transaction, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and any changes to this Privacy Policy that may arise as a result.

5.4 With Your Consent

We may share your personal information with other third parties when you have given us your explicit consent to do so.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data against unauthorized access, disclosure, alteration, or destruction.

6.1 Technical Safeguards

• SSL/TLS encryption for data transmitted between your browser and our website
• Encrypted storage of sensitive data, including passwords and payment information
• Firewalls and intrusion detection systems to protect our servers
• Regular security patching and vulnerability assessments
• Multi-factor authentication for administrative access to systems containing personal data

6.2 Administrative Safeguards

• Access controls limiting employee access to personal information on a need-to-know basis
• Employee privacy and security training
• Contractual data protection obligations imposed on third-party service providers
• Internal privacy policies and procedures governing the handling of personal data

6.3 Physical Safeguards

• Secure physical access controls for premises where personal data is processed or stored
• Secure disposal procedures for physical documents containing personal information

While we strive to use commercially reasonable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your data. In the event of a data breach affecting your personal information, we will notify you in accordance with applicable state and federal breach notification laws.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by law. Our general retention guidelines are as follows:

When personal information is no longer required, we securely delete or anonymize it in accordance with our data retention schedule. If you request deletion of your personal data, we will process that request subject to applicable legal retention requirements.

8. Your Privacy Rights

Depending on your state of residence, you may have the following rights with respect to your personal information:

8.1 Right to Know and Access

You have the right to request information about the personal data we hold about you, including the categories of data collected, the purposes for which it is used, and the third parties with whom it has been shared.

8.2 Right to Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you. You may also update your account information directly through your account settings on our website.

8.3 Right to Deletion

You have the right to request that we delete your personal information. We will honor such requests subject to any legal obligations we have to retain certain data (for example, transaction records required for tax purposes).

8.4 Right to Data Portability

Where technically feasible and required by applicable law, you have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider.

8.5 Right to Opt Out of Marketing

You may opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link at the bottom of any marketing email we send you
• Contacting us at [email protected]
• Updating your communication preferences in your account settings

8.6 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. You will not be denied services, charged different prices, or provided a different quality of service because you exercised your rights under this Privacy Policy or applicable law.

8.7 How to Submit a Privacy Request

To exercise any of the above rights, please contact us using the following methods:

• Email: [email protected]
• Website: dionspizzeria.click (via contact form)

We will verify your identity before processing your request to protect your security and prevent unauthorized access to your data. We will respond to your request within 45 days as required under applicable law, with the possibility of a one-time extension of an additional 45 days for complex requests. We will not charge a fee for processing your request unless it is excessive, repetitive, or clearly unfounded.

9. Cookie Policy Summary

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support our marketing activities. This section provides a brief overview of our cookie practices.

9.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognize your device on subsequent visits and remember your preferences and actions.

9.2 Types of Cookies We Use

9.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a website attempts to place cookies on your device. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders online.

For more detailed information about our use of cookies and how to manage your preferences, please refer to our full Cookie Policy available on our website at dionspizzeria.click.

10. International Data Transfers

Dion's Pizzeria is a United States-based business and primarily processes personal data within the United States. However, some of our third-party service providers — such as cloud hosting, analytics, and email marketing platforms — may store or process data on servers located in other countries.

If your personal information is transferred outside of the United States, we take steps to ensure that such transfers are conducted in accordance with applicable law and that your data receives a level of protection consistent with this Privacy Policy. These steps may include:

• Entering into data processing agreements with service providers that include appropriate contractual protections
• Ensuring that service providers operate in jurisdictions recognized as providing adequate data protection
• Implementing technical safeguards such as encryption for data in transit and at rest

By using our website and services from outside the United States, you acknowledge that your personal information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

11. California Privacy Rights (CCPA/CPRA)

If you are a resident of California, you are entitled to specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), effective January 1, 2023.

11.1 Your California Rights

California residents have the following rights:

• Right to Know: The right to know what personal information we collect, use, disclose, and sell about you
• Right to Delete: The right to request deletion of your personal information, subject to certain exceptions
• Right to Correct: The right to request correction of inaccurate personal information we maintain about you
• Right to Opt Out of Sale or Sharing: The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes
• Right to Limit Use of Sensitive Personal Information: The right to limit our use of sensitive personal information to only what is necessary to provide requested services
• Right to Non-Discrimination: The right not to be discriminated against for exercising your CCPA/CPRA rights

11.2 Do Not Sell or Share My Personal Information

We do not sell your personal information for monetary consideration. We may share certain data with third-party advertising platforms in a manner that may constitute "sharing" under the CPRA. If you wish to opt out of such sharing, please contact us at [email protected].

11.3 Shine the Light Law

Under California Civil Code Section 1798.83 (the "Shine the Light" law), California residents who have an established business relationship with us may request information about personal information we have shared with third parties for their direct marketing purposes during the preceding calendar year. To make such a request, please contact us at [email protected].

12. Children's Privacy

Our website and online ordering services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13, in compliance with the Children's Online Privacy Protection Act (COPPA), or from individuals under the age of 18 without verifiable parental or guardian consent.

If you are under 18 years of age, please do not use our website or submit any personal information to us. If you believe that a child under 13 has provided us with personal information without appropriate parental consent, please contact us immediately at [email protected] and we will take prompt steps to delete such information from our records.

Parents or legal guardians who become aware that their child has provided us with personal information without their consent should contact us at the information provided above so that we can take appropriate action.

13. Contacting Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or our data handling practices, please contact our privacy team using the following details:

We are committed to resolving privacy complaints promptly. Upon receipt of your inquiry, we will:

• Acknowledge your request within 5 business days
• Provide a substantive response within 45 calendar days, or notify you of the need for an extension
• Keep you informed about the status of your request throughout the process

14. How to File a Complaint with a Data Protection Authority

If you believe that your privacy rights have been violated and you are not satisfied with our response to your complaint, you have the right to escalate your concern to the relevant regulatory authority.

14.1 Federal Trade Commission (FTC)

The Federal Trade Commission enforces federal consumer protection and privacy laws in the United States. You may file a complaint with the FTC at:

• Website: www.ftc.gov
• Phone: 1-877-382-4357
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, D.C. 20580

14.2 California Privacy Protection Agency (CPPA)

California residents who believe their CCPA/CPRA rights have been violated may file a complaint with the California Privacy Protection Agency:

• Website: cppa.ca.gov
• Address: California Privacy Protection Agency, 2101 Arena Blvd, Sacramento, CA 95834

14.3 State Attorney General Offices

Many U.S. states have Attorney General offices that handle consumer privacy complaints. You may also contact the Attorney General of your state of residence if you believe your privacy rights under applicable state law have been violated.

15. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications, including social media platforms, delivery services, and payment gateways. This Privacy Policy applies solely to information collected by Dion's Pizzeria through our own website and services.

We are not responsible for the privacy practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit, as they may differ significantly from our own. Linking to a third-party site does not constitute our endorsement of that site or its privacy practices.

16. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or technology. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a notice on our website homepage announcing the change
• Where required by law or where we deem it appropriate, send you a direct notification via email

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes are posted constitutes your acknowledgment of the updated policy.

17. Accessibility of This Policy

Dion's Pizzeria is committed to making this Privacy Policy accessible to all users. If you require this Privacy Policy in an alternative format due to a disability or accessibility need, please contact us at [email protected] and we will make reasonable efforts to accommodate your request.

This Privacy Policy was last updated on June 25, 2026, and is effective as of that date. All rights reserved. Dion's Pizzeria — dionspizzeria.click.